Refund policy

Order Issues & Return Policy

Purpose

This policy defines our procedures for handling order-related matters, including damages, lost shipments, and other issues. It ensures transparency for both the company and the customer.

Scope

This policy applies to all customers and all purchases made through our official sales channels, including online and in-person events.

All Sales Final

All sales are final and non-refundable. We do not accept returns, exchanges, or cancellations for any reason other than verified product defect or damage incurred during transit.

A customer may not return, refund, or exchange an item due to:

  • Change of mind or buyer’s remorse

  • Dissatisfaction with size, fit, or appearance

  • Subjective differences in color, texture, or finish

  • Misinterpretation of product descriptions or photos

  • Delays caused by carriers, customs, or postal services

By completing a purchase, customers acknowledge and agree to these terms in full.

Damaged or Defective Items

Customers are required to inspect all items immediately upon delivery.

  • Any damage or defect must be reported within 7 calendar days of delivery.

  • Reports must include clear photographic evidence of both the product and packaging.

  • Claims submitted after this 7-day window will not be accepted.

If a damage claim is approved, the company reserves the right to offer replacement, repair, or store credit at its sole discretion. Refunds are issued only if a replacement is unavailable.

Return and Refund Procedure

  1. Request Authorization:
    Customers must contact our support team for written approval before returning any item. Unauthorized returns will be refused and not refunded.

  2. Shipping Responsibility:
    Unless the return is due to a confirmed company error, customers are responsible for all shipping and handling costs associated with the return.

  3. Refunds (if applicable):
    If a return is approved, refunds will be processed within 14 business days after receipt and inspection of the returned item. Refunds will be issued only to the original payment method.

Non-Returnable Items

The following categories are strictly non-returnable and non-refundable under any circumstance:

  • Customized, made-to-order, or personalized products

  • Limited-edition or event-exclusive items

  • Sale, sample, clearance, or promotional items

  • Items purchased at pop-ups, conventions, or live events

Customer Responsibility

Customers are solely responsible for:

  • Providing accurate shipping and billing information at checkout

  • Verifying product details, measurements, and specifications before purchase

  • Monitoring shipment tracking and delivery updates

The company is not responsible for orders lost, delayed, or returned due to incorrect addresses, unclaimed parcels, or customs refusal.

International Orders

International customers are subject to the same “All Sales Final” conditions.

  • The customer is responsible for all import duties, taxes, and return shipping fees.

  • The company is not liable for customs delays, seizures, or postal issues beyond our control.

Policy Amendments

This policy may be updated at any time without prior notice. The version published on our website or sales platform at the time of purchase shall apply.

By placing an order, you acknowledge that:

  • All sales are final.

  • Returns or refunds are granted only in the event of a verified defect or damage.

  • No exceptions will be made for preference-based or subjective reasons.


    LAST UPDATED 10/21/25 12:49PM PST