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Misleading Representation
All products that do not match their respective product description or displayed photos are eligible for a full refund of the product purchase price.
Photo evidence is required and a dispute must be opened within 10 days of the arrival date.
Damaged
All packages that arrive damaged in transit are eligible for a full refund of the product purchase price. Photo evidence is required and a dispute must be opened within 10 days of the arrival date.
Tracking information must support any lost package claims, and the customer must open a dispute within 90 days of the original shipment date. A refund will be issued if the package cannot be found within a reasonable timeframe. HYDB does not cover packages that may be lost or stolen if the tracking number has confirmed successful delivery.
Size Exchanges
Orders are eligible for size exchanges as long as the product and the requested new size are available. The product being returned must be in "as new" condition with original tags.
The customer is responsible for the return shipping cost. The customer must return the item within 5 business days otherwise, the return label will expire.
The customer is also responsible for the shipping cost for the exchange order. In the event a replacement size is no longer available, or the product is no longer in stock, the sale will be made final.
Final Sale
All orders that do not apply to the categories above will be considered Final Sale.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™